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Warranty – HP Systems Insight Manager User Manual

Page 107

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Warranty

Warranty Type

The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care Pack.

Start Date

The start date of an active warranty.

Extension

The number of days that this warranty has been extended.

Wty: HP HW Maintenance Onsite Support

The warranty start and end date is listed for each warranty item along with the following
information:

Status

The possible values are:

A: Active

F: The start date is in the future

X: Expired

E: There is no end date

I: The agreement is informal. This status might mean that the agreement is not
finalized.

B: Delivery blocked

C: Cancelled

Service Level

The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.

Deliverables

A description of services offered with this warranty, for example, onsite support or parts
and materials.

Wty: HP Support for Initial Setup

Status

The possible values are:

A: Active

F: The start date is in the future

X: Expired

E: There is no end date

I: The agreement is informal. This status might mean that the agreement is not
finalized.

Viewing contract and warranty status 107