Clearing cache of java and web browsers, Calling hp technical support, Calling – HP StorageWorks XP Remote Web Console Software User Manual
Page 136: Calling hp technical
Table 36 General Error Conditions (continued)
Probable Cause / Recommended Action
Error Condition
setenv
LANG C
If a java_vm process and a mozilla process remain abnormally because of
a Mozilla hang-up, Remote Web Console performance becomes abnormal. If
The web browser is forcibly
(abnormally) closed.
this occurs, delete the abnormal processes first before continuing the Remote
Web Console operations.
CFL Extension Error Conditions and Recommended Actions
The following error conditions may occur when using CFL Extension.
Table 37 CFL Extension Error Conditions
Probable Cause / Recommended Action
Error Condition
An error (1310 69052) occurs.
•
JRE with support for additional languages is not installed. Install JRE with
support for additional languages according to the procedure in
JRE with Support for Additional Languages” (page 120)
.
•
The appropriate version of Apache is not installed in the SVP (server). Contact
HP technical support (see
“Calling HP Technical Support” (page 136)
).
An RMI time-out occurs because the processing of CFL Extension has been
suspended. Execute the CFL Extension command again.
An error (0001 4011) occurs when
resuming the suspended processing of
CFL Extension.
Clearing Cache of Java and Web Browsers
When an error occurs on Remote Web Console, clear cache for both Java and the web browser
to solve the problem.
•
For JRE 1.4: To clear cache, click Clear on the upper right of the Cache dialog box of the
Java Plug-in Control Panel. See
.
•
For JRE 5.0 or JRE 6.0: To clear cache, click Delete the temporary files on the bottom of the
General dialog box of the Java Control Panel.
•
For Internet Explorer: To clear cache, select Tools and Internet Options from the menu bar of
Internet Explorer, and then click the General tab. Click Delete Files in the middle of the General
dialog box.
•
For Mozilla: To clear cache, select Edit and then Preferences from the menu bar of Mozilla.
In the displayed dialog box, click Advanced and Cache, and then click Clear Cache.
Calling HP Technical Support
If you need to call HP technical support, make sure you can provide as much information about
the problem as possible. Include the circumstances surrounding the error or failure, the Remote
Web Console configuration information saved on the floppy disks by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console computer, and the severity levels
and reference codes displayed on the Alerts window of the Remote Web Console main window
(see
).
For worldwide technical support information, see the HP support website:
136
Troubleshooting