HP StorageWorks XP Remote Web Console Software User Manual
Page 134
Table 36 General Error Conditions (continued)
Probable Cause / Recommended Action
Error Condition
Restart the Remote Web Console computer.
During the Remote Web Console
operation, the Internet Explorer web
browser suddenly disappears (Internet
Explorer suddenly ends).
Incorrect Display / Disoperation During the Remote Web Console Operation
Close the setting dialog box of the other program product that is opened. After
the processing of displaying the Reports Display dialog box has been finished,
re-open the setting dialog box for the program product.
You have clicked the Basic Information
command (
), and then you have
opened the setting dialog box for
another program product before the
displaying processing (acquiring
information for the Reports Display
dialog box) has finished. As a result,
the Reports Display dialog box
remains in the status of displaying
processing and does not reply.
The required program product options might not be installed or an error might
occur on the window that is displayed after clicking the command.
The commands in the Go menu are
unavailable.
Make sure that all the required program product options are installed. If they
are installed, perform one of the following operations:
•
Click the Refresh command in the File menu.
•
Click the Refresh All command in the File menu
•
Log in to Remote Web Console again.
Close all dialog boxes, and then log in to Remote Web Console again.
After dragging and dropping objects
to another location or area, the scroll
bar on that location becomes
unusable.
Click the scroll buttons (
or
) above and below the scroll bar.
The items in a list are not synchronized
with a scroll bar.
Close all dialog boxes, and then log in to Remote Web Console again.
A focus disappears from the edit box.
Log out of Remote Web Console, and then log in again. If this error occurs
before you log in to Remote Web Console, close all dialog boxes and then log
in to Remote Web Console.
The display of the web browser
becomes incorrect because some GUI
items, such as labels and icons, cannot
be downloaded properly.
Log out of Remote Web Console, and then log in again.
The characters are unreadable
because they are overlapped or
garbled.
Click the Refresh command in the File menu.
The characters are garbled in a
window where a tree is displayed.
Close all windows, and then log in to Remote Web Console again.
When you switch windows from one
window to the Remote Web Console
window, the Remote Web Console
window is not redrawn.
Click the Refresh command in the File menu.
Even though you have clicked Apply
to execute the changing settings
operation, the new settings are not
displayed on the Remote Web
Console window.
A Remote Web Console message box other than the dialog box that says
Loading... might be displayed behind this window. Press the Alt key and Tab
key to switch the dialog box.
The dialog box that says Loading... is
displayed for a long period of time.
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Troubleshooting