HP LaserJet Enterprise 500 Color MFP M575 - Manual (Page 14)

Check the fit-to-page setting .................................................................................... 302
Check the sender's fax machine .............................................................................. 302
The product does not print or it prints slowly ............................................................................ 303
The product does not print ...................................................................................... 303
The product prints slowly ........................................................................................ 304
Solve easy-access USB printing problems ................................................................................ 305
The Retrieve from USB menu does not open when you insert the USB flash drive ........... 305
The file does not print from the USB flash drive ......................................................... 305
The file that you want to print is not listed in the Retrieve from USB menu ..................... 306
Solve USB connection problems ............................................................................................. 307
Solve wired network problems ............................................................................................... 308
The product has a poor physical connection ............................................................. 308
The computer is using the incorrect IP address for the product (Windows) .................... 308
The computer is unable to communicate with the product ........................................... 309
The product is using incorrect link and duplex settings for the network ......................... 309
New software programs might be causing compatibility problems .............................. 309
The computer or workstation might be set up incorrectly ............................................. 309
The product is disabled, or other network settings are incorrect ................................... 309
Solve fax problems ............................................................................................................... 310
Checklist for solving fax problems ........................................................................... 310
What type of phone line are you using? .................................................... 310
Are you using a surge-protection device? .................................................. 310
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 311
Does your phone line have a call-waiting feature? ...................................... 311
Check fax accessory status ..................................................................................... 312
General fax problems ............................................................................................ 313
Use Fax over VoIP networks .................................................................................... 314
Problems with receiving faxes ................................................................................. 315
Problems with sending faxes ................................................................................... 317
Fax error messages on the product control panel ...................................................... 318
Send-fax messages ................................................................................. 319
Receive-fax messages ............................................................................. 320
Service settings ..................................................................................................... 321
Settings in the Troubleshooting menu ........................................................ 321
Solve product software problems (Windows) ........................................................................... 322
A print driver for the product is not visible in the Printer folder .................................... 322
An error message was displayed during the software installation ................................ 322
The product is in Ready mode, but nothing prints ...................................................... 322
Solve product software problems (Mac OS X) .......................................................................... 324
xii ENWW