Additional resources – HP Insight Control User Manual
Page 57
Troubleshooting 57
Why does the message "An error occurred while processing this request" appear when using the Agent
View window?
This message appears when you request information from the Agent View window, but the hardware
subsystem is not present on a system. For example, the initial Agent View window provides status on the
Drive Array system and the SCSI system, but if either of these systems is not present in the device, the
warning message appears.
Why do the new HP message records not display all the information on hard drive alerts?
The new HP hard drive alarms pass several fields of information that were not sent with previous alarms
(including Model, Serial Number, and Firmware Revision). The message records for new alarms that
attempt to parse the trap information and display it to the user. If some drives do not send the model
information, the information after the model field displayed to the user will be incorrect.
For example, the following trap did not send the model number. All the basic trap information is correct,
but the extended information after Model might be invalid.
HP Drive Array Physical Drive Status Change (3029): FAILED (Controller:
5, Bus: 1, Drive Bay: 1 Model:, Firmware: VALUE:, S/N: VALUE:, Failure
Code: .iso.org.dod.internet.private.enterprises.232.3.2.5.1.1.55.5.1)
This example is the same trap with all the data fields correctly transmitted and parsed by the message
records.
HP Drive Array Physical Drive Status Change (3029): FAILED (Controller:
5, Bus: 1, Drive Bay: 1 Model: COMPAQ WDE2170S , Firmware: 1.52, S/N:
WS7000134715, Failure Code: 20)
Devices appear on the map with the new HP icons, but no agents are discovered running on the HP
devices. Why?
Verify that the gwclass.dat file located in UnicenterDirectory\services\config\aws_wvgate contains the
entries "HP_Host|HP_Workstation|" at the end of the line. These entries enable the DSM to monitor the
new HP classes.
Why do my HP agents in Node view display SCSI devices when my system is running a drive array?
The HP SCSI agent is running on the monitored system. Because the agent is running, the SCSI MIB
variables are discovered and some information is displayed.
Additional resources
In addition to this guide, the following information sources are available:
•
Management Integration Support website
•
HP Management website
•
CA Unicenter NSM User's Guide
•
Unicenter Books Online