HP Insight Control - Manual (Page 56)

Troubleshooting 56
When installing the HP message records, why does the following error occur: "line no 623, no such file or
directory"?
The size of the file being imported is causing problems with CAUTIL. Obtain an updated version of
cautil.exe from Computer Associates that can handle file sizes larger than 13 KB, or divide the file into
parts smaller than 13 KB each before loading them into the database.
When launching the web browser to a device, why is there a message saying that the page cannot be
displayed or a connection cannot be established?
Currently, the HP Insight Agents menu option appears on all HP systems. In this case, the web agents
might not be running on the device that you are trying to browse.
Why is the menu on the HP Management Agent icon duplicated (entries are listed twice)?
If you were running a previous version of the integration, all menu entries in the Unicenter database were
not removed before installing the new integration. Run the Unicenter Object Browser and navigate to
TNGRoot and then Popup_Menu. Search for entries with the name CIMAgt and delete the duplicate
entries.
Why are the original SNMP traps from HP devices not discarded in the Unicenter Event Management
Console?
HP keeps the original SNMP trap along with the event translation in the Unicenter Event Management
Console. The original trap is kept to provide extra information if necessary. You can suppress the original
trap by adding the lines
"DEFine MSGCTion NAME=(*,5)" and "ACTION=SUPPRESS"
between the TYPE=MSG and DEFine MSGACTion NAME=(*,10) lines in the existing message records.
Ensure that these lines are added for each message record.
How do I load only the alarm translations that I require into the database?
HP recommends editing the cpqload.bat file and deleting the line that loads the unwanted message
records. For example, deleting the line cautil -f cpqnt.txt from the cpqload.bat file prevents the
translations for the HP NT OS Management alarms from being loaded into the database. If you must
remove specific alarms, edit the individual files containing the unwanted alarms. Also, access the
Unicenter Message Records list, and delete the unwanted message records after the Insight Integration
has been installed.
How do I see any HP event translations after loading the HP message records?
1. Verify that SNMP trap processing is enabled at the management console so that you can receive HP
alarms. To enable SNMP trap processing, select Enterprise
Management>Configuration>Settings>SNMP Trap Server Activated, and set the value to ON.
2. Issue the opreload command in the Event Management Console after installing the HP message
records to load the new records into the database.
How do I see a list of all my systems with HP Insight Management Agents?
1. Start the TNG Object Browser by clicking Start>Programs>Unicenter WorldView>Object Browser.
2. In the Object Browser tree view, navigate to TNGRoot>ManagedObject>Agent>InsightManager, and
select the Insight Manager entry to display all the Insight Management Agents.
How do I mark entries in the IML as corrected?
The HP Agent View enables you to view the IML on a system. However, it does not enable you to mark
entries as corrected. To mark log entries as corrected, use the options provided through the HP System
Management Homepage and Insight Management Agents.