HP Insight Control - Manual (Page 52)

Troubleshooting 52
Troubleshooting
HP Management Agent discovery issues
Version 3.5 of the Insight Integration provides extended discovery and classification for HP systems. In
some situations, this discovery might not work. This section discusses several reasons why HP systems
might not be discovered and provides some tips on verifying the HP Management Agent setup.
Supported classes
The DSM only checks classes supported in the Insight Integration to verify a device of that class is an HP
device. If Unicenter discovers a device as one of the following, then the DSM verifies that the device is an
HP device. If Unicenter does not classify a device as running one of the following operating systems, the
Insight Integration does not classify the device as an HP device:
• Microsoft® Windows® NT
• Windows® 95
• Windows® 9x
• Windows® NT Server
• Windows® 2000
• Windows 2003™ Server
• Windows® XP
• Windows® NetServer
• Novell
• UnixWare
• SCO UNIX
• Linux
• DEC System
• OS/2
Changing the default community string
If a community string other than "public" is used for SNMP read access, update the Pollset for
InsightManager. You can change the Pollset using the Pollset Browser.
Use the DSM wizard to update the class with the correct SNMP community strings. Change the
adminCommunityString in a similar manner.