HP Insight Control - Manual (Page 55)

Troubleshooting 55
Remote Insight Inclusion not created
These following conditions must be met before the inclusion link for the Remote Insight/iLO management
processor in a server can be created.
Both the server and the Remote Insight/iLO management processor must be discovered by Unicenter. The
Remote Insight object remains on the Unicenter segment map.
The Remote Insight/iLO management processor must be classified in the HP_RemoteInsight class.
New message records not used
The integration kit was installed, but the new message records are not being utilized (most of the trap
messages still say Compaq).
Existing message records are not automatically removed when new message records are installed so that
you can preserve any custom settings.
Run the cpqem_remove script from the previous version of the Insight Integration to remove the old
message records from the database. If only the message records that are new since the last version of the
Insight Integration must be installed, change to the \cpqem\new33 directory and run the loadnew
script.
Frequently asked questions
Why are the HP Management Agents not discovered on HP_RemoteInsight devices?
To avoid severity propagation errors like the following example, HP_RemoteInsight devices are no longer
monitored for the HP Management Agents. Only the host servers are monitored for the agents.
The hpqdscvr program deletes any InsightManager objects that have the state "ANY:ABSENT" when it is
executed. Any devices that are reclassified as HP_RemoteInsight objects have their InsightManager
objects deleted during this step.
Other InsightManager objects with the status of "ANY:ABSENT" might be deleted. In this case, the agents
are rediscovered by the DSM when they return to the UP state.
Example severity propagation error:
"CA-Unicenter TND Severity Propagation_0_E: CA-Unicenter TND Severity
Propagation Circular reference. Inclusion object ignored. Inclusion: ccd495bd-68f1-447b-aa75-
e90266b8373f Parent: 8bd6702b-43c4-4e4d-9019-bcffee624362 Child: 15a57601-5a94-4719-
acee-03cdd39eade7"
When launching to Insight Manager 7, why does the browser open and shows the "this page cannot be
displayed" error message?
The browser could not find the HP Insight Manager 7 server. Edit the IMAddress environment variable
with the correct IP address of the HP Insight Manager 7 server on the network.
When launching to Insight Manager 7, why does the browser open after logging into the server and show
the "The device at IPADDRESS was not found. The device was not found" error message?
The device launched has not been discovered by the HP Insight Manager 7 server. Log in to the HP
Insight Manager 7 server, and run discovery on the subnet containing the device or add the device into
HP Insight Manager 7 manually.