Verifying agent communication, Trix exists when importing classes, Discovery command – HP Insight Control User Manual
Page 53: Discovery issues
Troubleshooting 53
Verifying agent communication
Verify that the HP Insight Management Agents are installed and that the management console can
communicate with the utilities provided in Unicenter.
Use the SNMPGET utility to verify that the management console is receiving a response from the HP
Insight Management Agents. The general format for the command is:
C:\tng\bin\snmpget.exe IPADDRESS 1.3.6.1.4.1.232.1.1.1.0 -c COMMUNITY
The HP OID specified is the OID used for discovery of HP systems by the DSM policy. The command
generates a response similar to the following. The following example verifies that the device is an HP
system discovered by the Insight Integration.
C:\TNG\BIN>snmpget 172.25.162.30 1.3.6.1.4.1.232.1.1.1.0 -c public
1.3.6.1.4.1.232.1.1.1.0: INTEGER: 1
An error might return a message similar to the following:
C:\TNG\BIN>snmpget 172.25.162.191 1.3.6.1.4.1.232.1.1.1.0 -c public
snmpget: Agent reported error with variable #1
1.3.6.1.4.1.232.1.1.1.0: SNMP: Variable does not exist or access is
denied
If the HP OID is not queried successfully, then the specified system cannot be discovered as an HP device.
To troubleshoot the problem:
1.
Verify that SNMP is loaded on the target machine.
2.
Verify that the correct community string is being used ("
" on page
3.
Verify that the HP Insight Management Agents are loaded on the target machine.
4.
Run the Unicenter MIB browsing utility (mibbrowse.exe) to verify that the HP MIBs were loaded into
the database correctly. Click the connect icon. If the HP MIBs were loaded correctly, the dropdown
menu displays entries beginning with the letters CPQ.
TRIX exists when importing classes
If TRIX generates a Dr. Watson message when importing the HP specific classes into a Unicenter 3.0
installation, download and install patch QO39829.CAZ from the Computer Associates website
(
ftp://ftp.ca.com/CAproducts/unicenter/CCS30/nt/0211/qo39829/QO39829.CAZ
).
Discovery command
Both the Remote Insight/iLO devices and the host systems must be discovered by Unicenter for the device
association to successfully occur. You can execute ping discovery on the managed subnet to help with
device discovery by running the following command:
dscvrbe -R REPOSITORY -J IP -D PINGSWEEP -M 172.25.161.*
Discovery issues
If hpqdscvr.exe aborts when running discovery, verify that the discovery log file is not open and execute
the program again.