HP Insight Control - Manual (Page 54)

Troubleshooting 54
Gwclass.dat with multiple entries
If the Insight Integration is installed multiple times, the gwclass.dat file has the string
"HP_Host|HP_Workstation|" appended to the end several times. Edit the file to remove the extra
occurrences of the string.
Discovered HP systems only display agents as
Any:Absent
The gwclass.dat file is edited during installation to append "HP_Host|HP_Workstation|" to the end of the
file. If the file is not edited, systems in the HP classes do not display discovered agents. Verify that this
entry has been made in the gwclass.dat file.
To make this addition to the file:
1. Change to the \hpqnsm\cpqwv\classes directory.
2. Run the hpgwedit.exe file.
The output displays similar to the following:
GWCLASS.DAT
Current=Agent|Bridge|Host|Hub|Printers|Router|Switch|Workstation|Managed
PC|Xterm|OtherDevices|Unclassified_Class|Access_Point|UPS|
GWCLASS.DAT
New=Agent|Bridge|Host|Hub|Printers|Router|Switch|Workstation|ManagedPC|X
term|OtherDevices|Unclassified_Class|Access_Point|UPS|HP_Host|HP_Worksta
tion|
File gwclass.dat successfully updated.
Alternatively, you can edit the file and add the entry manually.
Environment variables not properly set
The two environment variables used by the integration are placed in the registry in the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment directory.
If the IMAddress and CAI_MSG_EXIT environment variables do not get set properly during the installation,
you can set them manually.
1. Right-click My Computer, and select Properties.
2. Click the Advanced tab.
3. Click the Environment Variables button.
4. In the System Variables window, select CAI_MSG_EXIT and click Edit.
5. Enter HPQEMC.EXE in the Variable Value field and click OK.
6. In the System Variables window, select IMAddress and click Edit.
7. Enter the address of the Insight Manager server in the Variable Value field and click OK.
8. Click OK>OK to exit the windows.
9. Restart the system for the changes to take effect.