The paper cannot be loaded successfully, General unsuccessful roll load issues, The paper – HP Designjet T1300 ePrinter User Manual
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The paper cannot be loaded successfully
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Ensure no paper is loaded.
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Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
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Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
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The paper may be crumpled, or warped, or may have irregular edges.
General unsuccessful roll load issues
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If the paper does not load, the leading edge of the paper may not be straight or clean and needs
to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary
even with a new roll of paper.
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Ensure the roll ends are tight against the spindle ends.
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Check that the spindle is correctly inserted.
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Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards
you.
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Check that all roll end plugs have been removed.
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Check that the paper is wound tightly on the roll.
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Do not touch the roll or paper at during the alignment process.
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When loading a roll on the T1300 series, the roll cover must remain open until the front panel
prompts you to close it.
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When loading the upper roll (the only roll on the T790), avoid inserting the paper into the cut
sheet slot.
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Chapter 16 Troubleshooting paper issues
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