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HP XP20000XP24000 Disk Array User Manual

Page 102

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Error Condition

Probable Cause / Recommended Action

Only the Exit button, the Refresh, and

Refresh All commands are effective when

accessing the SVP from the Remote Web

Console.

The SVP might not be ready or perform some write

processes from the other system. Wait for a while, and

then click the Refresh command in the File menu. If the

SVP is not restored even though you have clicked the

Refresh command, click the Refresh All command.

Only the Exit button and the Refresh All

commands are effective when accessing the

SVP from the Remote Web Console.

An error may have occurred in the SVP. Click Refresh All

command in the File menu. If the SVP is not restored even

though you have clicked the Refresh All command, log in

to Remote Web Console again.

Remote Web Console does not start even

though you try to start it many times.

Close all the windows of your web browser and then clear

cache of both Java and web browser.
For JRE 1.4: To clear cache, click Clear on the upper right

of the Cache dialog box of the Java Plug-in Control Panel

(see

JRE 1.4

” on page 26).

For JRE 1.5 or JRE 1.6: To clear cache, click Delete the

temporary files on the bottom of the General dialog box

of the Java Control Panel.
For Internet Explorer: To clear cache, click Tools and

Internet Options on the menu bar of Internet Explorer, and

then click the General tab. Click Delete Files in the middle

of the General dialog box.
For Mozilla: To clear cache, click Edit and then Preferences

on the menu bar of Mozilla. In the displayed dialog box,

click Advanced and Cache, and then click Clear Cache.

An error (10,6027) occurs when accessing

the SVP from the Remote Web Console.

Save the Java trace file and log file on the Remote Web

Console, and report to HP technical support. Then restart

the Remote Web Console.
The examples of the log file location are as follows:
for Windows :
- c:\Documents and Settings\logon user
ID\Application

Data\Sun\Java\Deploy-

ment\log\*.trace

- c:\Documents and Settings\logon user
ID\Application

Data\Sun\Java\Deploy-

ment\log\*.log

For UNIX:
- user home direc-
tory
\.java\deployment\log\*.trace

- user home direc-
tory
\.java\deployment\log\*.log

Abnormal End / No Response

102 Troubleshooting