Canon XF305 - Manual (Page 195)

195
Additional Information 8
Troubleshooting
Connections with External Devices
Video noise appears on a nearby TV screen.
- When using the camcorder in a room where a TV is located, keep a distance between the compact power adapter and
the power or antenna cables of the TV.
Playback looks fine on the camcorder but there is no image on the external monitor.
- The camcorder is not connected correctly to the external monitor. Make sure you are using the correct connection
(0 153).
- The video input on the external monitor is not set to the video terminal to which you connected the camcorder. Select
the correct video input.
There is no sound from the external monitor.
- When connecting the camcorder to an external monitor using the DTC-1500 Component Video Cable, make sure to
connect also the audio connections using the white and red plugs of the optional STV-250N Stereo Video Cable.
The camcorder is connected using a commercially available HDMI cable, but there is no picture or sound from the
external monitor.
- Disconnect the HDMI cable and then restore the connection or turn the camcorder off and then on again.
The computer does not recognize the camcorder even though the camcorder is connected correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.
- Connect the camcorder to a different USB port on the computer.
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order.
Accessing CF A/CF B Do not remove
- You opened the CF card slot cover while the camcorder was accessing the CF card. Close the CF card slot cover.
- You opened the CF card slot cover while the camcorder was recording in double slot recording mode. Close the CF card
slot cover.
• During double slot recording, both “CF A” and “CF B” will appear in the message.
Cannot acquire battery information
- Battery information can be displayed only for batteries bearing the Intelligent System mark.
Cannot communicate with the battery pack. Continue using this battery pack?
- You attached a battery pack that does not bear the Intelligent System mark.
- If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camcorder or
battery pack. Consult a Canon Service Center.
Cannot play back
- The file control information is corrupted or there was a decoder error. Turn off the camcorder and back on again. If this
does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot
be read by the supplied Canon XF Utility or plugins.
Cannot record
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. Then,
remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the problem,
consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot
be read by the supplied Canon XF Utility or plugins.
Cannot switch CF card slots
- The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the
selected CF card slot.
COP
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