Badger Meter ORION AMR/AMI Hardware Solutions for Gas Utilities - Manual (Page 92)

TECHNICAL SUPPORT
Errors do not normally occur, so it is important to report all occurrences of error windows to Badger Meter Technical Support
NOTE: N Trouble Codes and/or information from any notes created in Comments Codes/Messages can be useful when
reporting a problem to Technical Support
What to Report
Provide the following information if possible when contacting Technical Support:
• The handheld screen that was active
• The steps being performed at the time
• Any entries that were made on the screen
• The error message, including any error code and explanation that is shown
• The current condition of the laptop
The Technical Support Specialist may request you to fax notes or other information to assist in the investigation
Contact Badger Meter Technical Support by phone, email or fax
Phone: 800-456-5023
Email: TechSupport@BadgerMeter com
Fax: 888-371-5982
TEchNIcAL SuPPORT
Page 92 April 2014 ORION® Field Application for Trimble® Ranger 3