Luminex xPONENT 4.2 for FLEXMAP - Manual (Page 121)

Support Utility Tab
Maintenance > Support Utility
Use this tab to type information that will be useful in the event you need to contact Luminex
Technical Support. On this tab, you can type your contact information and comments, as well
as create and export a .zip file containing system logs and optional batch files. This file can
be sent to Luminex Technical Support, who can use the information in the event of a service
call.
This tab contains the following:
• Include Batch Info. - Included batch information from a selected batch in the Support
Utility.zip export folder.
• Select Batch - Displays a list of all batches. The list includes:
• Name
• Protocol
• Protocol Version
• Date
• Status
After you select the Support button, the dialog box contains:
• Name, Phone, Company, and Email - Type your information in these boxes so that
Luminex Technical Support can contact you.
Maintenance Page
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