Firewire devices – Apple Xserve G5 User Manual

Page 89

Xserve G5 Troubleshooting - 15

FireWire Devices Symptom Charts

FireWire Devices

FireWire device connected to port on back panel: No FireWire device icon
appears on the desktop

1. If the server is locked, unlock it.

2. Verify that the FireWire device is turned on and the FireWire cable is securely

connected to the device and the server.

3. If the device requires external power, make sure it is plugged in.

4. Check that the FireWire device is listed in Apple System Profiler. If it is, go to step 5. If

it is not, go to step 6.

5. Check the FireWire device documentation to see if additional drivers are required. If

so, make sure the drivers are installed.

6. Check for broken pins, dust, dirt, or wear on both FireWire cable connectors, the

device FireWire port, and the server FireWire port.

7. Reconnect the FireWire device to another FireWire port on the server. If the server

has a bad FireWire port, replace the logic board.

8. Replace the FireWire cable.

9. Replace the FireWire device.

10. Replace the logic board. Note: When installing the new logic board, make sure the

ports and ID button on the back of the board align with the openings in the chassis.

FireWire device connected to port on front panel: No external FireWire
device icon appears on the desktop