Apple Xserve G5 - Manual (Page 88)

14 - Xserve G5 Troubleshooting USB Devices Symptom Charts
Disc will not eject
1. If the server is locked, unlock it.
2. Verify the disc is not in use.
3. Drag the disc icon to the trash or select it and press Command-E.
4. Restart the server while holding down the mouse button.
5. Verify that the bezel over the slot is not bent. If it is, gently bend it back into position.
6. Reseat the optical drive cable at both connectors.
7. Replace the optical drive cable.
8. Replace the optical drive.
USB Devices
At startup, cursor does not move with the Apple mouse
1. If the server is locked, unlock it.
2. Verify that mouse and keyboard connections are secure.
3. If the mouse is connected to the keyboard, connect the mouse to one of the USB ports
on the back panel instead. If the mouse works, replace the keyboard.
4. Replace the mouse.
5. If the mouse is connected to one of the USB ports on the back panel, switch to the
other USB port. If the mouse operates correctly, replace the logic board. (You can also
use Apple System Profiler to verify USB ports.) Note: When installing the new logic
board, make sure the ports and ID button on the back of the board align with the
openings in the chassis.
No response to any key on keyboard
1. If the server is locked, unlock it.
2. Verify that keyboard and mouse connections are secure.
3. Remove all USB devices, except the keyboard and mouse. If the keyboard operates
correctly, troubleshoot the other USB devices.
4. Switch the keyboard to a different USB port. If the keyboard operates correctly,
replace the logic board. (You can also use Apple System Profiler to verify USB ports.)
5. Relaunch Finder.
6. Start up from the system installation CD or system restore CD that came with the
server. If the keyboard operates, reinstall system software.
7. Replace the keyboard.
8. Replace the logic board. Note: When installing the new logic board, make sure the
ports and ID button on the back of the board align with the openings in the chassis.