Alpha Technologies GMX-915 - Manual (Page 57)

57 017-932-B0-002, Rev. B
8.0 Troubleshooting
The Smart Display troubleshooting guide is designed to display typical symptoms, causes and
solutions, starting with the most obvious and working systematically through the GMX Power Supply.
Alpha Technologies recommends that the power supply’s maintenance log accompany units brought
in for bench service to aid the operator in troubleshooting the problem.
8.1 Return/Repair Information
In the event the Power Supply must be returned to Alpha Technologies for service, a Return
Material Authorization (RMA) form must accompany the unit. The form can be found at
Alpha’s Web site (www.alpha.com/support). Follow the instructions contained in the form to
obtain an RMA. Once an RMA number has been issued, pack the unit per instructions and
return to the service center assigned by Alpha Technologies. Or, if preferred, contact Alpha
Technologies at (800) 322 5742 for assistance.
8.2 Parts Ordering Instructions
When ordering parts from Alpha Technologies, contact the Customer Service Department
directly:
Asia Pacific +1 (360) 647 2360 Middle East +357 25 375675
Canada +1 (604) 430 1476 Germany +49 9122 79889 0
Latin America +1 (360) 647 2360 United States +1 (360) 647 2360
United Kingdom + 1279 501110
Any information pertaining to the nature of the power supply failure or problem, along with a copy of the power
supply’s maintenance log, should be included with the returned GMX Power Supply.
NOTE: