Ocean Optics Curie UV-VIS Emission - Manual (Page 39)

Chapter 4
Troubleshooting
Introduction
This chapter contains the steps you need to take to solve possible problems that you may encounter with
your Curie system installation.
Problem 1: Curie System Connected to PC Prior
to OOIBase32 Installation
If your Curie system was connected to the computer prior to installing your OOIBase32 software
application, you may encounter installation issues that you must correct before your Ocean Optics device
will operate properly. Perform the following steps:
1. Remove the unknown device from the Windows Device Manager.
2. Remove improperly installed files.
Note
If these steps do not correct your device driver problem, you will need to obtain the
Correcting Device Driver Issues document from the Ocean Optics website at
http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf
.
Removing the Unknown Device from Windows Device
Manager
► Procedure
Perform the following procedure to remove the unknown device:
1. Open the Windows Device Manager as follows:
• For Windows 98/ME:
a. From the desktop, right-click My Computer. A pop-up menu appears.
b. Select Properties.
c. Select the
Device Manager tab.
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