Hunt groups – AASTRA 4422 IP Office for MD Evolution User Guide User Manual

Page 82

Group Services

MD Evolution – Dialog 4422 IP Office

Hunt Groups

Your extension may be part of a hunt group for which the purpose

is to distribute calls among the members of your department or

other group.
A call received on your hunt group number will then be automatically

directed to an extension within the group that is free – such as your

own – according to predefined distribution criteria. Generally, this

criteria is established to ensure even distribution of calls between

the various members of the group.
The presentation of an incoming call for your group is therefore

carried out just as it would for an individual call presented on your

extension – see the “

As a result, you have access to all the same processing services as

you would for your personal calls.
If you do not answer your hunt group call within a typical 30-second

timeframe, it may be presented to a different extension in your group

that is free. The call may also be directed to a third party set or other

overflow group, such as your facility’s attendants. Depending on

the definition for each hunt group, the call may also be re-directed

to a dissuasion message.
If all of your hunt group’s members are busy, a call that is presented,

as the case dictates, may be directed to a third party set or other

overflow group, such as your facility’s attendants. Alternatively,

depending on the definition of each group, the call may be placed

in a call waiting queue to await a member of the group to be free,

or directed to a dissuasion message.
This extension, overflow group or dissuasion message may also be

solicited when your group is closed.
In practice, you may be part of several hunt groups. One hunt group

is then established as your primary group, while the others are con-

sidered to be secondary.
You primary group has a processing priority feature. Therefore,

when there are several different calls presented on the various

groups of which you are a part, those for your primary group will

take prece-

dence.
The calls presented on your secondary groups are also automatically

managed by the system, but without any particular priority.