General call acceptance – AASTRA 4422 IP Office for MD Evolution User Guide User Manual
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MD Evolution – Dialog 4422 IP Office
Attendant-Based Services
General Call Acceptance
The general call acceptance service is usually used by your facility’s
attendants who are in charge of processing your system’s general
calls – most often the external calls received on your facility’s
general phone number, or external calls redirected when the
internal users do not answer or are busy.
Similar to the standby status that is available when you belong to
hunt groups, the general calls acceptance service enables attendants
to control their active or inactive status for processing a system’s
general calls, in relation to their vacation periods.
According to the rights assigned to your extension, you may also
have access to the general calls acceptance service. This is
generally the case. When necessary, this allows you to assist the
attendants by answering calls when their lines are congested or
when they are temporarily absent.
When you activate this general calls acceptance service on your
extension, not only will you receive your personal calls, but also
your facility’s general calls.
These will be presented to you in the same way as usual, with the
external calling party’s information displayed on your screen. See
the “
” section.
You will, however, be able to distinguish between your personal
calls from general calls by the message displayed on the first line of
your extension’s screen, such as:
•
I. DIRECT or I. UNUSED NUMBER for a call received on your
facility’s general number, or on non-assigned DID numbers,
•
I. NO ANSWER FROM
internal user does not answer,
•
I. BUSY ON
user’s line is busy.
You may then process each call just as you would one of your
personal calls.
[0 1] I.DIRECT
AASTRA France
77500