AASTRA 4422 IP Office for MD Evolution User Guide - Manual (Page 117)

117 MD Evolution – Dialog 4422 IP Office
Services Reserved for Attendants
Operations for General Calls in Night Mode
As an attendant, you may also control your ability to answer general
calls, in terms of your work shifts (see details to follow).
When there are no longer any active attendants, the system auto-
matically switches to night mode.
In night mode, general calls are usually directed immediately to:
•
Designated night extensions. A facility may be composed of up
to 10 night extensions, which, when in night mode, have access
to the same services attendants have in day mode.
• A possible common bell that may be part of your telephone
facility.
The designation of these night extensions depends on how your
facility is programmed.
Moreover, general calls may also be simultaneously redirected to
an internal or external night call forward recipient that is
programmable on a daily basis by attendants equipped with high-
end Dialog 4225 or 4223 digital extensions, or Dialog 4425 IP
Vision extensions, or their equivalent.
In the case where general calls were routed to the common bell,
your facility’s users are generally allowed to pick up a general call
presented with the common bell. See the “ Attendant-Based
Services ” section.
Users who have activated general calls acceptance on their exten-
sions may also answer general calls in night mode. These users are
then presented with the general calls at the same time as the previ-
ously mentioned extensions. See the “ Attendant-Based Services ”
section.
Notes:
Your facility may also be equipped with an automated
attendant that is usually a complement to an integrated
voice mail system. This automated attendant may be active
in day and/or night mode. In the first case, it allows you to
relieve call congestion. In the second case, it allows general
calls to be directed typically to a common mailbox that is
reserved for all of your facility’s attendants. See also the
“ Voice Mail Services ” section.
A night call forward programmed by an attendant takes
precedence over the use of an automated attendant as
described above.