Zoom ADSL X6v - Manual (Page 153)

Appendix D: Troubleshooting 153
Appendix D:
Troubleshooting
The following are some problems you might experience and some
possible solutions to remedy the situation.
Problem
My X6v’s DSL light is steady on, but I cannot connect to the
Internet.
Solution
First, perform a power cycle on your computer and the X6v. Take
the following steps in the order given:
1 Turn off the computer.
2 Turn off your X6v and wait a few seconds.
3 Turn the X6v back on.
4 Turn on the computer.
If that doesn't work, check these items:
¾ Ensure that you are using the correct VPI, VCI, and
Encapsulation settings. See Appendix A on page 139.
¾ If your Encapsulation begins with PPP, ensure that you
have typed your DSL Username and Password correctly.
(Note that this is NOT the username and password you
used to log into the Zoom Configuration Manager on
page 15.)
a If you had the modem automatically configure its
settings, open the ADSL Setup page, and ensure
that MANUAL is selected, and then select 7 from
the Virtual Circuit drop-down list. When the
screen changes to show the automatic
configuration settings, select MANUAL again,
then enter the correct Username and Password