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Cd-rw/dvd-rom drive (black), Cd-rw/dvd-rom drive (black) -13 – Toshiba 6100 User Manual

Page 185

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9-13

T

ROUBLESHOOTING

DVD does not play

Some video discs might not play properly in a

correctly in an

Expansion Station. Play the disc in the

optional Expansion

DVD-ROM drive installed in the computer.

Station

If problems persist, contact your dealer.

CD-RW/DVD-ROM drive (Black)

For more information, refer to Chapter 4,

Operating Basics

.

Problem

Procedure

You cannot access

Make sure the drive’s drawer is securely

a CD or DVD in the

closed. Press gently until it clicks into place.

drive

Open the drawer and make sure the CD or DVD
is properly seated. It should lie flat with the label
facing up.

A foreign object in the drawer could block laser light
from reading the CD or DVD. Make sure there is no
obstruction. Remove any foreign object.

Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the

CD/DVDs care

section in

Chapter 4,

Operating Basics

, for details on

cleaning.

Some DVD/CDs

The software or hardware configuration may

run correctly, but

be causing a problem. Make sure the

others do not

hardware configuration matches your software’s
needs. Check the DVD/CD’s documentation.

Hardware and system checklist