beautypg.com

3 how to request for support – Renesas Emulation Probe M306V8T-EPB User Manual

Page 86

background image

M306V8T-EPB User’s Manual

5. Troubleshooting

REJ10J0777-0100 Rev.1.00 2005.08.01

Page 86 of 90

5.3 How to Request for Support

After checking the items in "5 Troubleshooting", send the following information to your local distributor.

Customer Information

- Company:
- Address:
- Department:
- Name:
- Phone:
- Fax:
- Email address:


Product information

- Software name:
- Version:
- Host machine:
- OS:


PDxx support information

1. Target MCU:
2. Emulator (Check one that applies):

( ) PC4701U ( ) PC4701M ( ) PC4701HS ( ) PC4701L ( ) PC7501 ( ) Other

3. Emulator's serial number:
4. Product name of the emulation pod/probe:
5. Serial number of the emulation pod/probe:
6. Interface:

( ) USB ( ) LPT parallels ( ) LAN ( ) Serial ( ) Dedicated parallel

7. Optional product used:
8. Serial number of the optional product:

Remarks:

For prompt response, please specify the following information:
(1) Operating

environment

- Operating voltage:

[V]

- Operating frequency:

[MHz]

- Clock supply to the MCU:

Internal oscillator/External oscillator

(2) Condition

- The emulator debugger starts up/does not start up
- The error is detected/not detected in the self-check
-

Frequency

of

errors:

always/frequency

(

)

(3) Problem