Planet Technology IPX-2000 - Manual (Page 99)

Table 7-12 Queue Configuration Settings
Field Description
Qu e Name Name a queue. A uniq eu ue ID containing alphabets, numbers, and
ly without spaces; 20 characters maximum. underscore on
Waiting Music The default media file in Music On Hold is the waiting music.
Distribution Policy Ways of distributing calls to the agents in a queue:
take turns to ring each available agent.
il one answers (default).
ring the agent with fewest completed calls in this queue.
Random: ring the agents randomly.
Round Robin:
Ring All: ring all available agents unt
Least Recent: ring the agent that was least recently called in this queue.
Fewest Calls:
User Group ue. Only extensions that belong to the Select a usergroup for this que
usergroup can login the queue.
Timeout call.
out To Next Forward of the
et in
Set a timeout period in seconds when no agent answers the
)
The time must be shorter than Time
extension, or the call will forwarded to an extension that is s
Unavailable Call Forward in Extension of IP Phone.
Retry Time g time in seconds to ring agents in the queue again if the call
answ
Set a waitin
is not ered.
Service Extension S
Supp
of 155, 15 icy is
All. When
Support, extensions 1
et the representative number of this queue, e.g. a queue named
ort, and its service extension is 500. There are three agents with
extensions 7, and 166 in Support. The Distribution Pol
set to Ring a customer calls the service extension 500 for
55, 157, and 166 will all ring simultaneously.
Max Len er of calls Select numb for waiting when all agents are occupied.
/ Agent List Click to s queue.
ox lists the a e right box shows the
selected agents.
select/remove the selected agent from thi
The left b vailable agents, and th
7.12 Interactive
Interactive Voice Response (
on a telephone keypad. With IVR, a caller can conn on or a service promptly.
IP PBX enables multiple conf menus in
hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR menus. You can
Voice Response (IVR)
IVR) helps a caller to select options from voice menus by pressing keys
ect to an expected extensi
igurable IVR a single system, and each of them could have a
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