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6 ivr parameters, 7 auto attendant prompts, Ivr parameters – Planet Technology IPX-2000 User Manual

Page 104: Auto attendant prompts

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2. Click

Delete.

The deleted file shall disappear from the All Files list.

7.12.6 IVR Parameters

IVR Parameters page offers the administrator to set to options, Digit Input Timeout and User

Response Timeout. Select Feature -> IVR, and then click IVR Parameters tab to see the

configurations.

Table 7-14 IVR Parameters Configuration Settings

Field Description

Digit Input Timeout

Enter timeout for digit collection, e.g. 5 sec.

User Response Time out

Enter timeout for calle

se, e.g. 15 sec.

r respon

7.12.7 Auto Attendant Prompts

This page allows replacing built-in AA prompts with user recordings.

1.

Click a language and a prompt in the corresponding lists.

age and a prompt in the

. Currently only following

prompts could be replaced. The recording format must be 8000 Hz, 16 bit, mono Windows PCM WAV

Prompt Description

2.

Find the new recording in the local storage.

3. Click

Put File to complete the replacement.

4.

If you want to change back to the original default prompt, click a langu

Language and Prompts list, and then click Use Default.

Note that the replacement is done for the selected Language and Prompt only

file.

Table 7-15 Replaceable Auto Attendant Prompts Configuration Settings

Greeting

Welcome to ${company}, please dial an extension or press ${key} for the

operator.

Invalid

I am sorry, that is not a valid extension. Please try again.

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