Planet Technology IPX-2000 - Manual (Page 97)

Max Retry Times Maximum redial times if callees did not answer.
Retry Time A period of time in minutes between two retries.
Wait Time Enter timeout in seconds when ringing a callee.
Date/Time Select a Date/Time to trigger this memo call.
7.11 Automatic
IP PBX implements Automati es and agents. A pool of agents is
created first and then one or more queues could be added with distinct service numbers and a list of
ons. Each agent shoul ue
could have a specific distribu
random. With such settings one can enable agents located at any location to serve a unified queue of
calls. This comes with a benefit tha
changes immediately become effec tribution
operated cost-e
home-based agents, who now ection to serve calls in queues. Refer to for
ool, and fo
queues.
Note that the agents are limit
7.11.1 Set Agent
ding agents or queu n and
bers for all agent
1. Click the Agent Login /
2. Enter numbers in Agent L ut.
. Click Apply to apply login and logout numbers to all agents.
e.
7.11.3 Edit an Agent
1. Click the Agent Management tab.
Call Distribution
c Call Distribution (ACD) by queu
agent extensi d be bound with an existed extension to take calls and each que
tion policy, such as round robin, ring all, least recent, fewest calls, and
t administrative changes can be made in a single place, and these
tive for all calls and all agents. This not only enables dis
centers to be ffectively, but also reduces the cost and complexity of implementing
only need an IP conn
creating an agent p r setting queues. Select Feature -> ACD to configure agents and
ed to local extensions; login through trunk is not allowed.
Login and Logout
Before ad es of the ACD, the administrator has to give universal Agent Logi
Logout num s.
Logout tab.
ogin and Agent Logo
3
Note that the agent login and logout numbers can not be set the sam
7.11.2 Add an Agent
1. Click the Agent Management tab.
2. Enter settings shown in Table 7-11.
3. Click Add to see the information in the table below.
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