Promise Technology FAST TRAK100TM - Manual (Page 80)

FastTrak100 User Manual
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Operating System-Related Errors
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card.
Windows NT does not necessarily load the driver for the boot device controller first.
This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc. in
Windows NT. Use Windows NT’s Disk Administrator utility to reassign the letters
which NT has assigned to the drives. See your Windows NT documentation for
instructions on how to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array using
your existing boot drive using Windows 98/NT4.0/2000
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots. Each controller can view a drive
differently. This can be an issue for a new controller which loads the original Master
Boot Record (MBR) and then has a problem translating it or the Operating System
boot record.
For Windows NT or Windows 2000, Promise recommends a “clean” install of the
Operating System. This restores the MBR and OS boot record. You will then need
to repartition and format the drive.
For Windows 98,you can perform the DOS Command “SYS C:”from a bootable
floppy or CD-ROM to restore the operating system boot record and transfer the
system files to the boot drive. If this does not work, the Windows 98 registry may
have become corrupted during the boot process and must be restored. See the
Windows documentation to perfrom this procedure.
Promise Windows driver does not appear Device Manager
Windows may already be listing the controller under “Other Devices” instead of
“Hard disk controllers” section. In Device Manager under “Other Devices” to see if
it lists a “PCI Card”, or “RAID Controller”. If so, highlight this listing and click on
the “Properties” button, and then click on the “Driver” tab. Depending on your
version of Windows, choose either “Change Driver” or “Update Driver”. Then follow
the on-screen prompts to complete installation of the driver. If Windows asks if you
want to test if the device can be removed safely click on “CANCEL. Reboot the
system to complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows NT or 2000
The "F6" key was not pressed at the appropriate time. Reboot the system, and
press the "F6" key when the message "Setup is inspecting your computer's
hardware configuration…" appears in Windows NT4.0 or the message "Press F6 if
you need to install third party SCSI or RAID driver" appears in Windows 2000.