Upgrading – Palm 755P User Manual

Page 225

C O M M O N Q U E S T I O N S

U P G R A D I N G

225

Upgrading

If you experience problems with your
Palm

Treo

™

755

smartphone after

performing the upgrade steps in Upgrading
from another Palm OS

device of this

guide, you may have incompatible
applications or settings that were not
quarantined during the installation process.
These incompatible applications or settings
can lead to numerous issues, including
system resets and freezes. If you
experience a problem after upgrading,
follow the steps in this section to remove
the incompatible apps from your
smartphone and to transfer your other info
to your new smartphone.

NOTE

If you have trouble installing a

third-party application, contact the
developer for assistance.

We recommend that you do not install
apps that do any of the following:

•

Modify phone functions, such as
ringtones, dialing, or caller ID

•

Replace organizer features, such as
Contacts or Calendar

•

Set data connection features, such as
activating or ending data connections

•

Provide web clipping features, such as
PQA files

•

Provide instant messaging features

If you want to continue using these types
of applications, please contact the
third-party developer for software updates
and info about compatibility with your Treo
755

smartphone.

WINDOWS ONLY

1 On your computer, click

Start>Programs>Palm>Safe HotSync.

2 Follow the instructions on the screen.

3 Locate the Old_Apps folder on your

computer. This folder is usually located
inside one of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\

4 To help you identify the app that is

causing the problem, move one app at a
time from the Old_Apps folder to the
Backup folder, and then sync.