Multi-Tech Systems MT5600ZDX - Manual (Page 65)

65
Owner’s Manual
out the modem information (below), and have it available when you call.
If your modem requires service, the tech support specialist will guide you
on how to send in your modem (see Section 5.3.2).
Recording Modem Information
Please fill in the following information on your Multi-Tech modem. This will
help tech support in answering your questions.
Modem Model No.:
Modem Serial No.:
Modem Firmware Version:
DataComm/FAX Software Version:
COM Port #:
The modem model and serial numbers are silkscreened on the bottom of
your modem. The software versions are printed on the diskette labels. Type
ATI3 to display the modem firmware version. Please note the status of your
modem before calling tech support.
Service
If your tech support specialist decides that service is required, modems may
be sent (freight prepaid) to our factory. Return shipping charges will be
paid by Multi-Tech Systems (within North America).
Include the following with your modem:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the modem is out of
warranty. (The standard repair charge for this modem is $95. This price
is valid at the time of this publication but could change in the future.
Check with your technical support specialist.)
• if possible, note the name of the technical support specialist with whom
you spoke.
If you need to inquire about the status of the returned product, be prepared
to provide the serial number of the product sent (see Section 5.3.1).