Motorola 3460 - Manual (Page 89)

5-1
Chapter 5
Troubleshooting Problems and
Improving Performance
Troubleshooting Steps
Take the following actions when the modem does not operate correctly.
Troubleshooting Steps
Step Action
1. For asynchronous applications only: confirm that your
communications software is configured for the computer COM port
to which the modem is connected. Example: COM1.
2. On the modem and the computer, confirm that the communications
port is configured for the data rate, character length, and parity your
software requires. Confirm that both the modem and the computer
support these options.
3. Confirm that all cables are properly connected.
4. If the preceding items are OK, locate the problem in the left column
of Table 5-1. Test your diagnosis with the action in the second
column. If the diagnosis is correct, take the action in the third
column. If it is not correct, continue in the left column.
5.
If the problem is not resolved, refer to the refer to the 3460 Fast’R
Modem Frequently Asked Questions page on the Motorola website.