Service – Multi-Tech Systems MT5634ZPX User Manual
Page 64

MT5634ZPX
64
Owner’s Manual
Service
If your technical support specialist decides that service is
required and you are outside the USA, your local distributor of
Multi-Tech products usually offers the quickest and most
economical repair option. If necessary, you may send your
modem to our Mounds View factory in the USA. A modem that is
shipped to us from outside the USA must have a Returned
Materials Authorization (RMA) and shipping instructions. To
return a modem for repair from inside the USA, no RMA is
required; simply send it to us freight prepaid. Include a
description of the problem, return billing and shipping addresses,
a check or purchase order for out-of-warranty repairs, and, if
possible the name of the technical support specialist you spoke
to.
Please send modems that require repairs to the following
address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
If you are shipping from outside the USA, please contact our
Repair Department for an RMA prior to your shipment. You can
contact us by telephone at (612) 785-3500 or by fax at (612)
785-9874.