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Chapter 4 - troubleshooting, Chapter 5 - warranty, service and tech support – Multi-Tech Systems MT5634ZPX User Manual

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Chapter 3 - AT Commands, Result Codes
and S-Registers

Introduction .................................................................................... 34
AT Commands ................................................................................ 34
S-Registers .................................................................................... 46
Result Codes .................................................................................. 50

Chapter 4 - Troubleshooting

Introduction .................................................................................... 52
Initial Checklist ............................................................................... 52
Common Problems ........................................................................ 53

The Modem Does Not Respond to Commands ....................... 54
The Modem Dials But Cannot Make a Connection .................. 56
The Modem Disconnects While Online .................................... 58
The Modem Cannot Connect When Answering ....................... 59
File Transfer Appears Slower Than It Should Be ..................... 59
Data Is Being Lost ................................................................... 59
There Are Garbage Characters on the Monitor ........................ 60
Fax and Data Software Won’t Run at the Same Time ............. 60

Chapter 5 - Warranty, Service and
Tech Support

Introduction .................................................................................... 61
Limited Warranty ............................................................................ 61

On-line Warranty Registration .................................................. 62

Technical Support ........................................................................... 62

Recording Modem Information ................................................. 63
Service ..................................................................................... 64

The Multi-Tech BBS ....................................................................... 65

To log on to the Multi-Tech BBS ............................................... 65
To Download a file .................................................................... 65

About CompuServe ........................................................................ 67
About the Internet ........................................................................... 67
About the Multi-Tech Fax-Back Service ......................................... 68