Multi-Tech Systems MT5634ZPX - Manual (Page 52)

MT5634ZPX 52
Owner’s Manual
Chapter 4 - Troubleshooting
Introduction
This chapter covers some common problems you may run into
with your modem and how to solve them. Your MultiModemZPX
was thoroughly tested at the factory before it was shipped. If you
are unable to make a successful connection, or if you
experience data loss or garbled characters during your
connection, it is possible that the modem is defective. However,
it is more likely that the source of your problem lies elsewhere.
Always begin with the initial checklist to make sure all hardware
is properly connected. Then review the common problems for
recommendations on what to change.
Initial Checklist
Always begin with the following checklist to make sure all
hardware is properly connected and that the modem is set up
properly.
• Make sure you are running the Microsoft Windows 95
operating system. This modem will not run properly with
other operating systems.
• Make sure the COM port you chose during setup matches
the COM port set in your communications software. See
Chapters 2 and 3.
• Check that the phone cord between the modem’s “LINE”
jack and the wall jack is undamaged and firmly connected to
both.
• If you connected a telephone to your modem, check that the
phone cord between the modem’s “PHONE” jack and the
telephone is undamaged and firmly connected to both.
• If you connected a microphone to your modem, check the
connection of the microphone plug to the modem’s “MIC IN”
jack.