I-Data 5250 ALLY - Manual (Page 155)

Page 5-33 CHAPTER 5 — MAINTENANCE & TROUBLESHOOTING
Troubleshooting
This guide is intended as a quick reference for identifying and correcting
the most likely causes of problems encountered when installing or
troubleshooting the AGILE 5250 ALLY.
Step 1: Power
❏ 5250 ALLY
Check that the 5250 ALLY is connected to a power source and that the
power switch and front panel LED are on. Refer to Chapter 1 — Getting
Started: Selecting a Location, Connecting the 5250 ALLY to Power and
Starting Up.
❏ Printer
Confirm that the printer is connected to a power source, powered on and
on line. Ensure that the printer is functioning properly by having it perform
a self test. Refer to the printer user’s manual for instructions.
Step 2: Connections
❏ 5250 ALLY to Twinax Host
Check that the twinax “T” cable adapter is firmly connected to the 5250
ALLY and that the twinax cable is securely fastened to one side of the “T.”
Refer to the system documentation and to Chapter 1 — Getting Started:
Connecting to the Host System.
❏ 5250 ALLY to Printer
Check that the cable between the 5250 ALLY and the printer is an AGILE-
approved cable and that the cable is securely fastened to the PARALLEL
OUT PRINTER port on the 5250 ALLY. Refer to the printer user’s manual
and to Chapter 1 — Getting Started: Connecting the Printer.
❏ 5250 ALLY to Alternate Host (if using an alternate host)
Confirm that the alternate host is connected to the 5250 ALLY with an
AGILE-approved cable and that the cable is securely fastened to the
PARALLEL IN ALTERNATE HOST port on the 5250 ALLY. Refer to
the alternate host documentation and to Chapter 1 — Getting Started:
Connecting the Alternate Host.