HP 0706124 REV B User Manual

Page 135

Troubleshooting Checklist

B-3

◆ The cable between your computer or network and the

print server may not be securely connected at both ends.
Refer to the print server manual for more information.

◆ Your computer may not be working properly. Run an

application that you know works correctly and print to
be sure.

◆ The computer’s port may not be working properly. Print

to another output device that you know works correctly
(and is not connected to the print server) to check this.

◆ There may be another error condition reported by the

print server.

Is the print quality good?

YES: Then the problem is not covered in this checklist.
Contact MacDermid ColorSpan Technical Services.
NO: The following could be the problem:

◆ The printer may need to be calibrated. See Chapter 4,

Calibrating the Printer, for instructions.

◆ One or more ink jets may be clogged or not firing. See

“Cleaning Ink Jets” on page 5-3 for instructions.

◆ If the print head is striking the media, check how the

media is tracking from the supply spool to the takeup
spool. The sides of the media should be parallel to the
sides of the printer, with no wrinkling or buckling. If nec-
essary, reload the media. See “Loading Media” on page
3-24 for instructions.

◆ Verify that the print head carriage is at the proper

height. See “Print Settings” on page 2-11 for instructions.