Bosch 800 Series 30 Inch Freestanding Dual Fuel Range Use and Care Manual - Manual (Page 34)

34
Customer Service
Contact our Customer Service if your appliance needs
repair. Our Customer Service (see below) will be happy
to supply you with details how to obtain a service repair.
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
9 CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
How to Obtain Warranty Service
To obtain warranty service for your Product, you should
contact Bosch Customer Service at 1-800-944-2904 to
schedule a repair.
Model (E) number and FD number
When you contact our service, please have the Model
(E) number and the FD number for your appliance
available.
You can find this information on the rating label
▯
on the back side of the appliance
▯
on the underside of the projecting control panel
Questions? Please contact us. We look forward to
hearing from you.
Problem Suggestion
Burner(s) do not light/igniters do not
spark
▯
Ensure that the gas shut-off valve is in the “ON” position and the gas supply
to the house is not shut off.
▯
Ensure that the burner caps and burner bases and the burner ports are not
clogged. Clear ports with a wire or straightened paper clip if clogged.
▯
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
polarity. Ensure that the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
Burner flame goes out unexpectedly Ensure that there is no draft in the room.
The igniters spark even though the
knobs are in the off position
When the electrical power connection has been activated at the first power-up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the “OFF” position.
Cooking results are not what was
expected
▯
Check the level of the cooktop burner during installation.
▯
Cooking pan does not fit on the surface being used.
▯
The cookware is not the recommended type or size. See "Notes regarding
cookware" and "Baking pans and dishes" ~ Page 23 .
Oven door feels hotter as before
remove the oven door glass for
cleaning
Check if the oven door glass is right way round (low-E symbol can be read).
Oven door is not balanced Check if inner door glass is present/ has been inserted during reassembly.
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