Dell C2722DE 27" 16:9 IPS Video Conferencing Monitor - Manual (Page 112)

112 | Troubleshooting
Problem What you
experience Possible solutions
Ethernet port
(RJ45) cannot
connect to
internet Ethernet port
(RJ45) cannot
connect to
internet on Win
10 Change the LAN Controller Power Saving from
Enable to Disable
Microphone not
working or not
detect Microphone not
working or not
detect on the
Voice recorder
App with Intel
Gen 11th CPU
(Tiger Lake)
platform Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and re-boot
the PC
No sound can
be heard from
recorded video No sound can
be heard from
recorded video
with Intel Gen
11th CPU (Tiger
Lake) platform Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and re-boot
the PC
When press
either Volume
down/ Volume
up, OSD volume
bar response is
lagging/delayed When press
either Volume
down/ Volume
up, OSD volume
bar response is
lagging/delayed
with monitor
connected to
Intel Gen 11th
CPU (Tiger
Lake) platform Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and re-boot
the PC