ProSoft Technology 5201-DFNT-104C - Manual (Page 132)

Support, Service & Warranty 104C Version 3 ♦ ProLinx Gateway
Protocol Manual IEC 60870-5-104 Client (Firmware v3.xx)
Page 132 of 139 ProSoft Technology, Inc.
August 4, 2011
7.1.2 Returning Units Under Warranty
A Technical Support Engineer must approve the return of Product under ProSoft
Technology’s Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will
be required.
b) Credit for a product under warranty will be issued upon receipt of
authorized product by ProSoft Technology at designated location
referenced on the Return Material Authorization
i. If a defect is found and is determined to be customer generated, or if
the defect is otherwise not covered by ProSoft Technology s warranty,
there will be no credit given. Customer will be contacted and can
request module be returned at their expense;
ii. If defect is customer generated and is repairable, customer can
authorize ProSoft Technology to repair the unit by providing a
purchase order for 30% of the current list price plus freight charges,
duties and taxes as applicable.
7.1.3 Returning Units Out of Warranty
a) Customer sends unit in for evaluation to location specified by ProSoft
Technology, freight prepaid.
b) If no defect is found, Customer will be charged the equivalent of $100
USD, plus freight charges, duties and taxes as applicable. A new
purchase order will be required.
c) If unit is repaired, charge to Customer will be 30% of current list price
(USD) plus freight charges, duties and taxes as applicable. A new
purchase order will be required or authorization to use the purchase order
submitted for evaluation fee.
The following is a list of non-repairable units:
ScanPort Adapters
o
1500 - All
o
1550 - Can be repaired only if defect is the power supply
o
1560 - Can be repaired only if defect is the power supply
inRAx Modules
o
3150 - All
o
3170 - All
o
3250
o
3300
o
3350
o
3600 - All
o
3700
o
3750
o
3800-MNET
ProLinx Standalone Gateways
o
4xxx - All (No hardware available to do repairs)