ProSoft Technology 5201-DFNT-104C - Manual (Page 131)

104C Version 3 ♦ ProLinx Gateway Support, Service & Warranty
IEC 60870-5-104 Client (Firmware v3.xx) Protocol Manual
ProSoft Technology, Inc. Page 131 of 139
August 4, 2011
7.1 Return Material Authorization (RMA) Policies and Conditions
The following Return Material Authorization (RMA) Policies and Conditions
(collectively, "RMA Policies") apply to any returned product. These RMA Policies
are subject to change by ProSoft Technology, Inc., without notice. For warranty
information, see Limited Warranty (page 133). In the event of any inconsistency
between the RMA Policies and the Warranty, the Warranty shall govern.
7.1.1 Returning Any Product
a) In order to return a Product for repair, exchange, or otherwise, the
Customer must obtain a Return Material Authorization (RMA) number
from ProSoft Technology and comply with ProSoft Technology shipping
instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 129). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft
Technology, and be accompanied by proof of purchase and receipt date.
The RMA number is to be prominently marked on the outside of the
shipping box. Customer agrees to insure the Product or assume the risk
of loss or damage in transit. Products shipped to ProSoft Technology
using a shipment method other than that specified by ProSoft Technology,
or shipped without an RMA number will be returned to the Customer,
freight collect. Contact ProSoft Technical Support for further information.
d) A 10% restocking fee applies to all warranty credit returns, whereby a
Customer has an application change, ordered too many, does not need,
etc. Returns for credit require that all accessory parts included in the
original box (i.e.; antennas, cables) be returned. Failure to return these
items will result in a deduction from the total credit due for each missing
item.