ProSoft Technology 5201-DFNT-104C - Manual (Page 129)

104C Version 3 ♦ ProLinx Gateway Support, Service & Warranty
IEC 60870-5-104 Client (Firmware v3.xx) Protocol Manual
ProSoft Technology, Inc. Page 129 of 139
August 4, 2011
7 Support, Service & Warranty
In This Chapter
Contacting Technical Support ............................................................. 129
Return Material Authorization (RMA) Policies and Conditions ............. 131
LIMITED WARRANTY ......................................................................... 133
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers. Detailed contact information for all our worldwide locations is available on the following
page.