Performing a dns lookup – Grass Valley SSP-3801 User Guide v.1.3 User Manual
Page 63
59
SSP-3801
User Guide
To run a system health check:
1 Click Diagnostics in the menu. The Diagnostic options page opens.
2 Click Run System Health Checks. The System Health Checks dialog box opens.
Fig. 5-1: System Health Check dialog box
The System Health Checks displays the following status reports:
• Network Settings: checks that the connection to the network is active and valid.
• Time Settings: checks that the card is connected to the NTP server and is in sync.
• System Alarms: checks that there are no triggered alarms.
• System Disk(s): checks that the system disks are responding and functional.
• Security Settings: checks if only HTTPS is enabled in the Card Configuration >
Security > Device Access Settings section. Warnings appear if any other protocols
are enabled.
• Video Settings: checks that the video output settings are correct.
• Router Settings: checks if the connected external video router is online and
configured correctly when the OPT RTR license is enabled and the router type in
Card Configuration > Router Control is set to an option other than None. Warnings
appear if the router is offline or if a destination remains set as undefined.
• Core Dumps: checks if core dumps have been performed and stored on the card.
• System Processes: checks that the system processes are running correctly.
• Log Masks: checks that the logging feature is working correctly.
If there are any issues to be reported, the report name appears in red and lists the issue.
Warnings appear in yellow. If there are no issues, the report name appears in green.
3 Click Close when done.
Performing a DNS lookup
The DNS lookup tool determines if the Search Domains and the DNS servers (Name Server 1
and 2) configured on the Card Configuration > System Identity page are set correctly. This
can be useful when media files fail to cache from a specific server. You can use the tool to
attempt to resolve a server name to its IP address. If it cannot, then it indicates that the
Name Server and Search Domain settings may need to be corrected.