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Software problems – Epson 10020 User Manual

Page 127

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Follow the instructions in Appendix E to perform a

low-level (Conditional) format.

Follow the instructions in Appendix F to prepare the

hard disk for use.

6.

If you have installed a hard disk drive made by another

company in your computer, it may need to be partitioned
and formatted. If this is the case, see Appendix F for

instructions. If it needs a low-level (physical) format, do

that before you partition the disk. (See Appendix E for

instructions.)

Software Problems

If you are having trouble with an application program, try the

following solutions:

1.

If the application program does not start, check that you

are following the correct procedure for starting the
program, and that it is installed correctly. If you have a
hard disk and the program is stored in a directory on that
drive, make sure you are logged onto or specifying the

correct directory. If you don’t have a hard disk, make sure
you have inserted the application program diskette in the

top drive (drive A).

2. Your computer can run at either 4.77 or 10 MHz. While

almost all programs work properly at the faster speed, some

must run slower. Check your software manual to see if your

application program must run at the slower speed, and

change the CPU operating speed if necessary. See Chapter

2 for instructions on changing the operating speed.

3.

If you have entered an MS-DOS command that you want

to stop, there are special key combinations you can type to

signal MS-DOS to stop what it is doing. These methods

may also work in your application programs.

Troubleshooting 5-11