Gasboy Fuel Truck Controller - Manual (Page 77)

Fuel Truck Controller Manual 71
Payment device
(card, key, tag,
Fuel Ring) is not
accepted
Communication
fault between OrTR
and SO
1. Check communication
cable
2. Check OrTR setup
3. Check SO setup
1. Replace com cable, if
necessary
2. Set OrTR parameters
properly
3. Set SO parameters
properly
Communication
fault between FHO
and SO
1. Check connection path
with FHO
2. Verify that the station
is available and
synchronized with
FHO in FHO Stations
Status screen
Repair communication
between FHO and SO,
providing a reliable
communication line
Device was not
defined/incorrectly
defined in FHO
1. Login into FHO as
Fleet manager
2. Check that the device
is defined
3. Check device
parameters
4. Check that device
rules does not limit
refueling
Define the device
parameters in FHO
properly
Device limit was
passed
Verify that the device is
within the limits of its rule
For testing only, remove
any rule associated to this
device
Device was set as
Driver
1. Login into FHO and
go Devices
Management
2. Select the specific
device and check if it
was configured as
"Driver"
Change the device setting
to "Vehicle"
Table 4-1. Fuel Truck Controller Troubleshooting (Cont'd)
Fault Probable Cause Checks Corrective Action
Mechanic pump does not refuel (Continued)