Comtech EF Data RCF6001 - Manual (Page 4)

Warranty Policy RCF6001 Satellite Terminal
TM082 - Rev. 1 iii
received by Radyne for the unit or product or service furnished or to be furnished, as the case may be,
which is the subject of claim or dispute.
Statements made by any person, including representatives of Radyne, which are inconsistent or in
conflict with the terms of this warranty, shall not be binding upon Radyne unless reduced to writing and
approved by an officer of Radyne.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at this time
that Radyne will authorize the product or part to be returned to the Radyne facility or if field repair will be
accomplished. The Repair Authorization may be requested in writing or by telephoning:
Radyne ComStream Corporation
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
Attn:
Customer Service
Phone: (602) 437-9620 Fax: (602) 437-4811
Any product returned to Radyne for examination must be sent prepaid via the means of transportation
indicated as acceptable to Radyne. Return Material Authorization (RMA) Number must be clearly
marked on the shipping label. Returned products or parts should be carefully packaged in the original
container, if possible, and unless otherwise indicated, shipped to the above address.
Non-Warranty Repair
When a product is returned for any reason, Customer and its shipping agency shall be responsible for all
damage resulting from improper packing and handling, and for loss in transit, not withstanding any defect
or nonconformity in the product. By returning a product, the owner grants Radyne permission to open
and disassemble the product as required for evaluation. In all cases, Radyne has sole responsibility for
determining the cause and nature of failure, and Radyne's determination with regard thereto shall be
final
.