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Claim procedure – Drylam PRO-LAM PL1200-HP User Manual

Page 79

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79

CLAIM PROCEDURE


If you discover a defect or malfunction during the period to which this warranty applies, you must
follow this procedure:

• Contact the Pro-Lam Dealer from whom the laminator was purchased and they will handle your

warranty issues for you.


• Or, contact Pro-Lam 1806 hwy. 93 Hamilton MT 59840 or fax 406-363-1690 and explain the

reason why you believe there is a defect or malfunction in the laminator including the date and
conditions under which the defect or malfunction occurred.


• Include in your letter a copy of the sales slip or other proof of date or purchase of the laminator.


Upon receipt of your letter, Pro-Lam or the said distributor will make a preliminary determination
of its responsibility to repair or replace under this Warranty.

If Pro-Lam denies responsibility, it will explain its decision in writing. You may then submit new
or additional facts or request information on repair of the laminator at your own expense.

If Pro-Lam accepts responsibility, it will notify you in writing to bring or ship, at your expense, the
laminator to Pro-Lam. Optionally, the customer or Pro-lam may also choose to send the part to the
location of the machine for on-site service by either the customer or the dealer

When Pro-Lam receives the laminator (under no conditions is Pro-Lam responsible for damage in
transit), it may then determine upon inspection that this warranty does or does not apply.

If the warranty does not apply, you will be told the reason and the cost to you of repair and return.
You must then authorize Pro-Lam or the said distributor to make the repairs and/or return the
laminator to you.

Include with your authorization a purchase order or bank check or money order to cover all costs.
(Please note: personal checks must clear the bank before the repairs are begun.) If you fail to, do so
within sixty (60) days of Pro-Lam’s notice to you, Pro-Lam is free to return the laminator to you
C.O.D. for you to pay the shipping cost on delivery.

If you fail to pay C.O.D. charges and the laminator is returned to Pro-Lam, we will then dispose of
it.