StorCase Technology FC-to-SCSI Single & Dual RAID - Manual (Page 167)

154 Appendix C - Troubleshooting
StorCase Technology, Inc. FC-SCSI Dual RAID Module User's Guide - Rev. A01
Replacing a Bad Controller When in Active-Active Mode
If one controller detects that the other has a problem, it will kill it and output an appropriate event.
If it is determined that the controller has a permanent failure, then it must be replaced. Replace
the bad controller and load the replacement controller with the same firmware level as the
surviving controller. After the firmware load completes, the new controller will complete its
boot and go online.
Problems Navigating Through Menu Options
•
Pressing the 1, 2, 3, 4 or arrow keys does not move through the Administrator
Utility menus.
1. Check the terminal configuration (refer to section "Starting the Administrator Utility"
for further information).
2. Check the RS-232 cable and connections.
3. Contact StorCase Technical Support.
Warning and Error Events
There are a number of conditions that trigger warning and error events, activate the alarm,
and affect the Status and Error LEDs. The alarm will sound when the Disk Array Administrator
Utility displays a warning or error event. Press Esc to turn the alarm OFF.
Warnings
Warning events alert the user of any problems associated with the controller or array. When
a warning event occurs, the problem should be corrected as soon as possible. Table C-1
defines the warning events and the recommended action to take for each.