StorCase Technology FC-to-SCSI Single & Dual RAID User Manual
Page 166
FC-SCSI Dual RAID Module User's Guide - Rev. A01
StorCase Technology, Inc.
Appendix C - Troubleshooting153
Controller Problems
Controller's Status LED does not turn ON.
Check that 5V power is being supplied to the controller. Check the RS-232 interface for power-
on initialization and/or diagnostics errors. Check the Disk Array Administrator Utility for any
outstanding events.
Controller's Status LED is ON, but there is no RS-232 display.
Check that the RS-232 cable is the correct type (straight-through). Check that the terminal
emulation utility on the computer system is properly configured (refer to section "Starting the
Administrator Utility" for further information).
Check that the Serial Port Set-Up is configured correctly in the InfoStation UI Module (refer to
section "Serial Port Set-Up" for further information).
Controller's Activity LED(s) do not turn ON.
The probable cause is an "open" loop within the FC-AL configuration. Make sure there are
no SFP Modules installed in any open Host ports on the controller (Auto Loopback is enabled
when there are no SFP Modules installed in the open Host ports). If SFP Modules are installed,
make sure that each is connected to an FC device.
For stand-alone configurations, make sure only RAID Controller A Host ports are used to
connect to FC Hosts 0 & 1. RAID Controller B Host ports are for loop expansion only. Auto
Loopback is enabled when there are no SFP Modules installed in the open Host ports.
Controller reports an SDRAM memory error.
Contact StorCase Technical Support.
Controller reports a battery error.
Verify that the correct NiMH battery pack is being used (you will not damage the battery pack
or the controller by using the wrong battery). Ensure that the battery connector is fully seated
in the controller connector mate. Check the battery pack and cable for any damage. If battery
is bad, replace battery. Contact StorCase for further ordering information.
CAUTION:
Danger of explosion if the RAID battery is incorrectly replaced! Refer to
the InfoStation Installation Guide for further information. Replace only
with the same or equivalent type recommended by the manufacturer. Dis-
pose of used batteries according to the manufacturer's instructions.