Martin Christ RVC 2-33 CDplus - Manual (Page 60)

RVC 2-33 CD &
Maintenance and Service
60 Version 01/2009, Rev. 1.21 of 25/11/2013 - sb
Translation of the original operating manual
contact our agency in your country. All agencies are listed at
www.martinchrist.de [Contacts] [Foreign agencies]
If you would like to utilise our service, please state the type of
your rotational vacuum concentrator and its serial number.
Make use of our service request on the Internet. Please use the
request form (see above) on our website.
8.5 Return of defective parts
Although we exercise great care during the production of our
products, it may be necessary to return a unit or accessory to the
manufacturer.
In order to ensure the quick and economical processing of returns of
freeze-dryers, rotational vacuum concentrators, spare parts, or
accessories, we require complete and extensive information
concerning the process. Please fill in the following forms completely,
sign them, enclose them with the return package, and send them
together with the product to:
Martin Christ Gefriertrocknungsanlagen GmbH
An der Unteren Söse 50
37520 Osterode (Germany)
1. Declaration of decontamination
As a certified company and due to the legal regulations for the
protection of our employees and of the environment, we are
obliged to certify the harmlessness of all incoming goods. For this
purpose, we require a declaration of decontamination.
• The form must be filled in completely and signed by authorised
and specialised personnel only.
• Affix the original form in a clearly visible manner to the outside
of the packaging.
If no such declaration is enclosed in the return package, we will
perform the decontamination at your expense!
2. Form for the return of defective parts
This form is for the product-related data. They facilitate the
assignment, and they enable the quick processing of the return. If
several parts are returned together in one packaging, please
enclose a separate problem description for every defective part.
• A detailed problem description is necessary in order to
perform the repair quickly and economically.
• Please note on the form if you would like to receive a cost
estimate. Cost estimates are only prepared upon request and